General Device Authenticity Check Recommendations

Regardless of device, the following general steps and checks can help ensure your hardware wallet is authentic and has not been tampered with:
  • Look for any signs of tampering or damage to the packaging.
  • Check the device for any unusual marks, scratches, or signs of opening.
  • Ensure buttons and ports are intact and functioning correctly.
  • Check for original manufacturer seals and holograms.
  • Ensure all accessories are present and match the product description.
  • Verify the device has the latest firmware version.
  • Update the firmware if necessary directly from the official site.